FAQ

Frequently Asked Questions

FAQ

Prices

01
We offer two rates – Distributors (orders above one container), Retail (some pallets)

02
Our rates are EXW, and therefore do not include transport or any other costs resulting from the documents required in each case.

Exclusivity

01
We work with our own brands and product ranges. If you are interested in requesting exclusivity for any of our brands in your area, a number of conditions and responsibilities will be drawn for both parties, by signing a contractual agreement.

Logistics and administration

01
We offer different brands and product ranges, which are manufactured in several factories in Spain and Portugal. Therefore, due to logistical and administrative requirements it is not possible to place mixed orders (different brands) within the same purchase order.

02
We export our products to many different areas, and we are experienced in managing our customers’ logistical processes. You can tell us your port of destination, and we will calculate our prices in CFR / CIF and provide you with all necessary documentation.

03
We deal with everything related to requesting and processing the certificates required to operate in different markets: health certificates, certificates of origin, certificates of analysis, etc..

Payment

01
We require a 30% advance payment to start processing the orders; and the remaining 70% is payed after the BL is issued.

02
Alternatively, we accept L/C at sight payment.